You will see these delivery options at the checkout: 

Standard Delivery: Monday to Sunday | 2-4 days delivery

Orders over £100 - FREE

Orders under £100 - £2.99

Express Delivery: Monday to Saturday | 1-2 days delivery - £3.99

Next Day Delivery: Monday to Saturday | Signature Required on delivery

Place Order by 12 noon, for delivery the following day (exc. Sundays) £6.99

 

Will I receive an email ?

Once your order has been received, you will receive a notification email to confirm we are working on your order. A second email, from Browns will confirm we have shipped your order and will include your Royal Mail or DHL tracking number.

Please see the details below regarding how to track your order and the different options to choose at the checkout. If you require any further information regarding the delivery of your order please do not hesitate to contact us.

 

When will my order be shipped? 

All orders will be shipped as soon as possible. Orders placed after 12noon will be processed the following working day. Orders placed on Saturday & Sunday will be processed on Monday for Tuesday delivery. You will receive email confirmation when we receive the order.

For the Express Next Working Day Delivery option, orders must be placed before 12 noon Monday to Friday to be delivered on the next working day, this excludes weekends and public holidays and Christmas for example.

 

How can I track my Browns order? 

As soon as we have packed your goods we add a Royal Mail tracking number or a DHL waybill number to your order, this is then emailed to you.

Please be patient as your shipment will show an update daily once it has been collected and scanned at the DHL and Royal Mail delivery depots which is usually at the end of day, around 6pm.

The tracked service allows us to add your mobile number or email so Royal Mail will text you with updates on our parcel.

  • You will receive a notification email to confirm we are working on your order.
  • A second email, from Browns will confirm we have shipped your order and also your tracking number.
  • You will receive an email or text message from Royal Mail or DHL with updates on your parcel.

 

Can I use an alternative delivery address?

Yes, when paying by card you can enter your delivery address at the first stage and then enter your billing address where your card is registered to at the payment method stage. If you need any help please feel free to contact us.

 

Will I need to sign for my delivery?

This depends on the service you choose as Next Day Delivery service will require a signature.

 

What about returns?

If you do need to return your order, we suggest you send back your order second class standard post, as our office is open Monday to Friday and Saturday morning. The cost of a return is paid by the customer.  As soon as an item is received we will process a refund.